Frequently Asked Questions (FAQs)
For online help, please see our FAQs at http://www.rockport.com/faqs.html.
Rockport.com Consumer Care
Rockport Consumer Care is available Monday – Friday from 9am to 6pm EST.
Phone: 1-800-Rockport (1-800-762-5767)
Corporate Office Location
1220 Washington Street, Newton, MA 02465
For Google Map directions, please click here.
(Note: this address does not accept returns. Please direct returns to the address listed here.)
Please be sure to bring a valid ID with you when visiting.
Our parking garage is on Chestnut Street at the corner of Washington Street. Garage is accessed on the east side of Chestnut Street (behind Dunkin' Donuts and across from the West Newton Police Annex). We ask that smaller cars please park on the upper levels.
When you arrive at the garage entrance, tap the screen next to the gate. Then tap on "Contacts," and then "The Rockport Group" to call us. Once Rockport staff answers, they will raise the gate. Follow the path left and signs will indicate how to get to our entrance. Welcome!
SUV/Oversized Vehicle Parking
Please note that oversized vehicles, like SUVs, must enter the garage at the left entrance (closest to Washington Street). Pay careful attention to the height restrictions in the garage if you have a large vehicle. There is free and paid street parking available on Washington Street if needed.
For public relations inquiries, please contact [email protected] and use "PR Inquiry" as the subject heading. Please note: do not send customer service inquiries to this email address, as you will not receive a response. Please contact our consumer care via the form above.